Temporary Clinical System Issue
We are currently experiencing a network-wide issue affecting our clinical system. This is impacting GP practices across the network and is currently being investigated by the relevant teams. We kindly ask for your patience and understanding while work is underway to restore the system as quickly as possible. We apologise for any inconvenience this may […]
Summer 2026 Patient Newsletter
View our summer 2026 patient newsletter here:
Medi2data
From June 2026, our practice will be outsourcing some medical reports to Medi2data, who will process your report on our behalf, using their system eMR. Medi2data are able to complete most types of factual reports, and in most cases can do so in a much quicker turnaround time than the practice is able to. For example, Medi2data […]
National IT System Issues
We are experiencing IT system issues that are affecting a large number of practices across the country. This means we have limited access to patient records and clinics while IT are working to fix this. If you have an appointment today, please still attend, but bear in mind we have limited access to your notes. If you […]
Important Health Notice: Meningitis Awareness
We are aware of recent reports of a local outbreak of meningitis and understand that this may be causing concern. Please read the information below carefully. Symptoms of Meningitis or Septicaemia Symptoms can develop quickly and may include: If You Have ANY Symptoms Do NOT attend the surgery or an Urgent Treatment Centre. Please go […]
Please make sure you submit your repeat prescription request no later than midday on Monday 22nd December.
To ensure you don’t run out of your regular medication over the Christmas period, please make sure you submit your repeat prescription request no later than midday on Monday 22nd December. Requests received after this time may not be processed before the holidays. Thank you for your cooperation and for helping us keep services running smoothly during […]
Meet “Andi” – Our New Virtual Care Navigator
We’re pleased to let you know that we’re trialling a new virtual care navigator called Andi to help improve how we manage patient requests and phone calls. Andi is our virtual call taker — helping patients who prefer to submit their Anima requests over the phone rather than complete an online form themselves. This means that if you call the practice and need help […]
Laboratories within North Kent not affected by national HbA1c errors
In light of the recent national news regarding errors with HbA1c results having been reported, we would like to reassure all patients that our laboratories within North Kent are not using the affected methodology. Please be reassured that your results will not have been affected.
Upcoming PLT Dates
MPA Group Practices have a number of upcoming PLT dates which will result in the surgery closing earlier than normal to patients. The PLT dates can be found below: Thursday August 21st Wednesday 17th September Tuesday 14th October Wednesday 12th November Tuesday 10th February 2026 Wednesday 18th March 2026 Surgeries will close at 12.30pm and re-open the next day any […]
ACG Patient Need Groups: What are they and how are they used in healthcare?
Practice News ACG Patient Need Groups: What are they and how are they used in healthcare? You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way in which we categorise patients based on their specific health needs. It helps us as a practice understand the individual […]