The Care Quality Commission (CQC) carried out their inspection of Princes Park Medical Centre (MPA Group Practices) in July 2023, with the practice securing a rating of ‘Good’. The CQC report praised the practice’s “Staff treated patients with kindness, respect and compassion. Feedback from patients was positive about the way staff treated people”
The CQC report highlighted a wide range of positive examples of quality care. These included the practice’s proactive approach to having a culture which drove high quality sustainable care.
Other areas highlighted in the report include:
• The practice had systems for the appropriate and safe use of medicines, including medicines optimisation.
• The practice learned and made improvements when things went wrong.
• Patients’ needs were assessed, and care and treatment was delivered in line with current legislation, standards and evidence-based guidance supported by clear pathways and tools.
• The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.
• Staff had the skills, knowledge and experience to carry out their roles.
• The practice organised and delivered services to meet patients’ needs.
• People were able to access care and treatment in a timely way.
• Complaints were listened and responded to and used to improve the quality of care.
• There was compassionate, inclusive and effective leadership at all levels.
• The practice had a culture which drove high quality sustainable care.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.
• There were clear and effective processes for managing risks, issues and performance. Required improvements identified by our inspection were addressed and action taken immediately.
• The practice involved the public, staff and external partners to sustain high quality and sustainable care.
